Renter guide

User's guide User's guide

Renter's guide Renter's guide

Owner's guide Owner's guide

This guide aims to provide you with all the information you need to place an order on our site (do's, don'ts, our advice). The information contained on this page does not override our Terms and Conditions of Rental or our Terms and Conditions of Use(but unless we're mistaken, there are no contradictions!).

1. Shopping cart preparation and validation

You can add products to your shopping cart to prepare your order on various pages of our site: product pages (LEGO® sets, LightMyBricks® light kits or others like bulk parts, MOCs, etc.) or store pages ("Sets" or "Other products" sections). The "Shopping Cart" icon on the top banner (represented by a supermarket cart) displays the number of products currently in your basket, and clicking on it allows you to view and modify it.

On your cart page, you can modify the contents of your order and the associated amounts will be updated automatically. If your cart contains products from different stores, we group them by store, and validating the cart will result in the creation of several orders (one for each store concerned).

The shopping cart page allows you to :

Remove products
Change the rental duration
Apply a discount coupon issued by the store (you can contact the owner to negotiate the price of a rental by issuing a coupon dedicated to you). Visible coupons applicable to your shopping cart are displayed with the products. If you have a new shop coupon (obtained through the points programme), you can also enter it here — it is valid only in shops with no reviews and few completed orders, and is worth €3.
Enable or disable certain options, for each sub-order. Today, two options are proposed :
- bulk returns: if authorized by the shop, this allows you to return products without disassembling them completely and without sorting the parts. The cost of this option is defined by each owner. It only applies to official sets, and only if they contain more than 150 parts.
- hand delivery: if authorized by the store, this option allows you to collect and return products directly from the owner, thereby avoiding carrier shipping charges. If you choose this option, by default you'll have to collect and return the products yourself, unless special arrangements are proposed by the shop.
Use a gift card you have received to pay for all or part of the order (by clicking on the "I have a gift card" link). The available amount will be automatically applied to the contents of your basket. If it is covered in full, you will not have to make any payment (and any remaining balance can be used for another order). If it is not fully covered, you'll simply have to pay the difference.
Empty your cart

Once your basket corresponds to your wishes, the second part of the page (right on computer, bottom on phone) allows you to validate it and register your orders. This step requires you to be registered on our site, and logged in to your account, so that we can retrieve all the necessary information. If this is not the case, you will need to create an account first, or log in if you already have one. Your shopping basket is kept during this step, and you'll be able to find it again in the same state once you've logged in to your account.

The registration of orders requires the provision or validation of some information:

The pick-up point to which you would like the products to be sent: you are free to change the relay point as long as the products have not been sent. This information is not needed if 'hand delivery' option is activated for this order.
The name of the person who will collect the parcel: relay points may require identification when handing over the parcel to the recipient, so make sure you give the right person's name. By default, we indicate yours, but you can change it if necessary.
A telephone number, which the carrier will use to inform you when the parcel is available. The default number is yours (which you declared when you registered), but you can also change it (for example, if the parcel is picked up by someone else).
The billing address, to be chosen from the addresses defined in your profile.
Acceptance of the General Rental Conditions, which define the rights and duties of renters and owners. (Re)read them if and tick the box.

All that's left to do is click on the "Register" button. We then create a new order for each store concerned, and the owners are automatically informed.

Each order then enters the cycle described below.

2. Order follow-up

You've tried the adventure and placed an order in one of our stores? This part of the guide explains the different steps of an order, and the actions that are required. When an action on your part is required, a notification will be sent to you on the website (the icon in the form of a checklist in the top banner displays the number of tasks to be processed and allows you to access them. You can also find them under "My tasks" on the "My account" page). If you have enabled the corresponding option, an e-mail will also be sent to you.

You can retrieve your orders in two ways:

Via the "My current orders" link when you click on your username in the top banner of the site
Via the "My orders" section on the "My account" page

These pages summarize important information about each order (store, products, amount, status), and a "View" link gives you access to detailed follow-up on each order.

Notifications and e-mails sent to you in connection with your orders also contain a link to the follow-up page.

Most steps of an order are completed automatically based on the actions of the renter or owner. However, the follow-up page features a "Change status" button which allows you at any time to change the status or manually trigger certain actions (within the limit of choices available depending on the current status), including reporting an error.

2.1 Waiting for approval

When you place a new order, it must first be validated by the owner of the store concerned, who checks that everything is in order. If he accepts the order it will move on to the contract signature phase. If he rejects it, it will be terminated and you will be informed of the rejection and the reason for it.

Before validating, the owner may make adjustments to your order: changing the deposit amount, applying or removing a coupon, or adjusting the bulk return fee. If any changes are made, you will be notified in the validation notification and they will be visible on the order tracking page.

The owner does not currently have a time limit for this step. However, we regularly monitor orders and will contact the owner if necessary.

2.2 Contract signature

Once the order has been validated, we automatically generate a rental contract to provide a legal framework. This contract must be signed online by the owner and the tenant. The notification and order follow-up page contain the link to be used to complete the signature.

We use a default contract template (you can find it by clicking on the "Blank contract" link in the bottom banner of the website footer). However, if the content of the contract is not adapted to your order, please do not hesitate to contact us so that we can adapt it to your needs.

Once the contract has been signed by both parties, it can be accessed in PDF format on the order follow-up page, which then proceeds to the payment stage.

2.3 Payment

A "Pay" link is available on the order follow-up page. It will redirect you to the Stripe website so that you can proceed with the payment of the order, by credit card. This process is entirely secure, and LocaBriques is never privy to your credit card information.

Once payment has been made, the money is held in the company's Stripe account until you receive the products and confirm that they match your order. This ensures that you get your money back if there's a problem with the owner. You also have a legal cancellation period of 14 days from the date of signing the contract, during which you can cancel the order and get your money back (excluding shipping costs). The procedure to follow is detailed in our General Rental Conditions, and recalled in the appendix to the rental contract.

In some cases, payment for the order has to be made by the owner, or even by both parties (with the use of discount coupons and the company's commission). The principle remains exactly the same.

Once payment has been made, the order proceeds to the "Deposit" step.

2.4 Deposit

A deposit is required for each order. It will be used in two cases only:

If you fail to return the products at the end of the rental period: the owner is entitled to claim a withholding of 5% of the order per day of delay (as unforeseen circumstances may arise, the situation can generally be settled amicably by contacting him), up to 100% if the sets are never returned
If you return an incomplete or damaged product, and you can't reach an agreement with the owner for compensation (see compensation step below)

We use the services of Swikly, a French company, to manage the deposit. This will not be debited from your account, so you don't need to advance the money.

A "Deposit" link is available on the order follow-up page and in the notification. It will redirect you to the Swikly website, which will invite you to enter your credit card details to secure the deposit with your bank. This process is entirely secure, and LocaBriques is never privy to your credit card information. The deposit remains valid (we are able to withdraw all or part of it) until the owner has validated and checked the products on return.

2.5 Order preparation by the owner

Once the order has been paid for and the deposit validated, the owner is informed that everything is in order and can proceed with preparing the order. Depending on stores, this step may take a little time, so don't hesitate to contact the owner via the site to ask for updates.

2.6 Delivery

2.6.1 Carrier delivery

When the parcel is ready, the owner hands it over to the carrier's network. The order then enters the "Delivery" step, and the carrier informs you that your parcel has been your parcel has been taken over. You can find the delivery status, a detailed history, and a tracking link on the order follow-up page.

Once the parcel has arrived at the pick-up point you have chosen, the carrier will inform you of its availability.

As soon as you pick up the parcel at the relay point, we switch the order to "rental" step. The end-of-rental day is calculated from this moment only (so you're not penalized if an owner takes a long time to send your order).

If the package is damaged, it is your responsibility to refuse it in order to benefit from the carrier's guarantee. You must then inform us within 48 hours.

2.6.2 Hand delivery

When the parcel is ready, the owner will inform you and suggest a pick-up time.

By default, it's up to you to pick up the products.

The owner may also propose special delivery arrangements (for example, delivering the products himself in his town). In this case, he must propose an organization consistent with these terms.

Once the parcel has been handed over to you, the owner will place the order at the "delivery" step, and you can then declare that you have collected it. We then start the rental period and calculate the end date.

2.7 Rental

From the moment you receive your parcel, you have 3 days to check that it corresponds to your order. If it doesn't, you can contact the owner directly via the website, or change the order to "Problem" status and we'll take it from there. After this 3-day period, and if the legal 15-day cancellation period has elapsed, we pay the money to the owner and you can't get it back automatically.

The rental end date is visible on the order follow-up page. You will be notified 7 days before, then the day before, so you don't forget to return the products :)

At the end of the rental, you must disassemble the product for return. If you have opted for the "Bulk return" option, the product can be roughly disassembled and returned in the bags or sacks you received. Otherwise, you must dismantle it completely and sort the parts according to the sorting method agreed with the owner (by colour, by numbered bag, or other), in order to return the product to the condition in which you received it. In any case, if the order contains more than one product, the parts for each must be in different containers.

If the products were not sorted according to the agreed sorting method, and the "Return in bulk" option was not opted for, the owner will be entitled to ask you for compensation, which may amount in euros to 2% of the number of pieces making up the products.

For sets made up of fewer than 150 parts, sorting is not necessary (there's really no point). For sparsely represented colors, it is possible to group some of them together within the same bag.

We advise you to take a photo of the inside of the package, which can be used in the event of a conflict with the owner.

2.8 Return delivery

2.8.1 Return delivery

Once the product has been packaged and placed in a shipping box (ideally, use the one you received), you can generate the return label via the order follow-up page (by clicking on the " Change status " button). The label can then be downloaded in PDF format, and all you have to do is print it out, stick it on the shipping box and drop off the parcel at any drop-off point. As soon as it has been accepted, the order will automatically go to "Return delivery" step. You can also update it manually.

Please note that you have 5 days after the label has been generated to drop off the parcel at a drop-off point point. After this period, you will need to contact us so that we can cancel the label (otherwise it will be charged for nothing)

In the event of tardiness, the owner is entitled to claim compensation of 5% of the deposit per day of delay. So be careful! That said, the unexpected can always happen. In this case, we invite you to contact the owner to let him know and work out an arrangement. If necessary, you can also contact us or place the order in error by describing the situation.

When the parcel is taken in charge by the carrier, the order goes to the "Return delivery" step. On the order follow-up page, you'll find the delivery status, a detailed history and a tracking link.

2.8.2 Hand delivery

In the case of a hand-delivered order, the principles of initial delivery also apply to the return: you contact the owner so that he can propose a return procedure consistent with what his store offers. By default, it's up to you to return the products.

Once you've handed over the products to the owner, you can set the order status to "return delivery" and the owner can declare that they've collected them.

2.9 Return inspection

Once the owner has picked up the returned package, he will proceed to check it. In particular, he will check that it contains all the parts, in good condition, correctly packaged.

The owner has a maximum of 90 days from receipt of the products to complete this inspection. After this deadline, the order is automatically closed and your deposit released.

If everything is correct, he will pass the order to the "Completed" step.

If not, there are 3 possibilities:

The owner "passes the sponge" and takes care of the refurbishment himself (for example if a part he has in stock is missing)
The owner makes you a compensation proposal via a payment, which you accept. The order then proceeds to the "Compensation" step detailed below, and you settle the situation between yourselves
You and the owner cannot agree on a compensation amount. In this case, we take over the problem: we buy back the parts ourselves and send them to the owner. The cost of purchase and delivery is then deducted from your deposit, as well as the cost of collection.

We prefer to avoid option 3 as much as possible :)

2.10 Completed

Once the order is completed, we will release the deposit (it will no longer be possible to withdraw all or part of it).

You will also receive a notification inviting you to leave a review of the owner (rating from 1 to 5, plus an optional written comment). This review, which will be visible on the store's page, is very useful for site users who will want to order from this store, so try to do it systematically :) If the store is new, your review will even make the ✦ New shop badge disappear — a great way to help them get started!

2.11 Problem

At any time, if you encounter a problem that cannot be dealt with directly with the owner, you have the option of changing the order status to "Problem" status ("Change status" button on the follow-up page), detailing as much as possible the problem encountered. We will then take over to resolve the situation.

When an order is in error, only LocaBriques administrators can change its status to put it back in the "normal" process.

2.12 Cancellation

You can cancel a registered order within 15 days of signing the contract, possibly extended to 3 days after receipt of the package. The cancellation is via the "Change status" button on the tracking page. If this button is no longer available, cancellation is triggered by contacting us via the website messaging system or by e-mail.

If cancellation occurs after payment has been made, we will proceed to refund the full amount paid.

If the cancellation takes place after the products have been sent by the owner, you must return them without delay. Upon their return, the owner will carry out an inspection in the same way as in the "Return inspection" step.

The deposit, if deposited, will be released immediately (if the shipment has not taken place) or after the control by the owner.

The owner can cancel an order until it has been shipped, after 14 days without any action on your end.

2.13 Compensation

If, during the return inspection, the owner finds a defect that he deems necessary to compensate (missing or damaged parts that need to be repurchased in particular), he should start by proposing a compensation amount. If you agree on the amount (after any negotiations - we'll leave that to you), he'll change the status of the order to "Compensation". The follow-up page will then show you a link to make the payment, under the same conditions as at the "Payment" step. Once payment has been made, the order will change to "Completed".

Note: in the case of a compensation, we will add to the amount agreed between you the amount of the fees (1.5% of the sum + 0.25 €).

2.14 Extension

If you wish to extend your rental, start by informing the owner, proposing a new end date. He will then be able to accept or refuse, and if he accepts, to propose an amount to be paid. The order will then change status to "Extending", and a task will be generated, enabling you to take the two necessary steps :

The payment of the negotiated amount, in the same way as the initial payment described below (2.3). Note that we add to the negotiated amount a management fee, payable by you, of 0.2% of the agreed amount + €0.25. This fee is used to cover Stripe's charges for this new payment.
Securing a new deposit, to cover the new rental period. This securing is carried out in the same way as the initial deposit described above (2.4)

The order tracking page will contain the explanations you need to carry out these tasks. To do this, click on the "Validate extension" button.

The contract initially signed remains valid throughout the rental period. The LocaBriques team is responsible for ensuring that it is respected.