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Owner guide

User's guide User's guide
Renter's guide Renter's guide
Owner's guide Owner's guide


This guide aims to provide you with all the information you need as a shop owner on our website : creation and management of your store, order follow-up, etc. The information contained on this page does not override our Terms and Conditions of Rental or our Terms and Conditions of Use(but unless we're mistaken, there are no contradictions!).

1. Creating your shop

Would you like to take the plunge and offer some of your sets for rental? LocaBriques is for you :)

All our users have the opportunity to propose their sets, and this starts with the creation of a store, a space in which you can list the products you propose.

The creation of a store is triggered via the "My store" section of the "My account" page. To begin with, we check that your user profile is complete (first and last name, telephone number and address phone number, address and date of birth are not mandatory for registration, but must be completed before creating a store) and that you are of legal age (as a reminder, our CGU prohibit providing a false date of birth). If everything is in order, you'll see an "Open my store" button.

You will then be redirected to a form that will allow you to declare your store. To do this, we ask you to provide:

  • The name of your store (which will be visible on the website)
  • A free description, put in everything that may be useful for your future renters. You can also put links to your social networks, your websites.
  • A postal address (which may be different from your home address), used for establishing the contract
    • .
  • A preferred pick-up point, which will be used by default for order returns. This pick-up point can be changed for each order as long as products have not been send back by the renter.
  • Optionally an image, which will be displayed on the site to represent your store
  • The IBAN of the bank account to which we'll pay your income (don't worry, an IBAN only allows us to transfer money to you, not swipe it!)

Once the form is complete, if all the information is correct, the store will be created and opened. That's all there is to it!

Note: if the store is opened as part of a professional activity, it is necessary to specify this in the description and include your professional identification number (SIRET in France).

2. Managing your shop

Once you've opened a store, you can access its configuration panel by clicking on the "My store" link which appears when you click on your user name in the top banner of the site, or via the "My store" section of the "My account" page.

This area is divided into various sections, as detailed below.

2.1 Information

Here you can modify all the information you provided when creating your store.

2.2 Settings

This section allows you to activate or deactivate certain options at any time.

"Shop open?": This option is to be modified when you wish to temporarily close your shop (absence, vacation, no time to manage orders, etc.). When the shop is closed, it will still be visible on the site, as will the sets, but users will no longer be able to order your products. On the other hand, open orders should continue to be honored. So remember to close your shop at the right time.

"Receive an SMS when a new order is registered?": If you activate this option, you will receive an SMS when a renter registers a new order in your shop. The SMS will be sent free of charge to the number specified in your profile. We activate this option by default, in order to make orders more fluid, but you can deactivate it without any problem.

"Allow bulk returns?": If this option is activated, you authorize your renters to return products without disassembling them completely and without sorting the parts. Users can choose whether or not to use this option when validating their cart. If he chooses it, they will pay a surcharge that you define for each set. By default, we set it at 1% of the total number of pieces in the order.

"Offer bulk return for free?" : if this option is activated, you authorize your renters to return the products without completely dismantling them and without sorting the parts, and at no extra charge. The price of the "bulk return" option for each of your sets will be changed to 0€. When you deactivate this option, the price of the "bulk return" option for each of your sets will be changed to its default value (1% of the number of parts in the set).

"Set a minimum income threshold?": This option lets you set an income threshold below which orders cannot be placed by your customers. To do this, activate the option, choose your threshold, and click on the "Save" button.

2.3 Deliveries and returns

This tab brings together all options related to the shipping of your orders.

Carriers. Each available carrier (Mondial Relay, Chronopost, etc.) appears in a block with a toggle switch. Activate the carriers you want to offer your renters. For each carrier active in "Relay point" or "Locker" mode, you must select your default drop-off point — this is the address to which your renters will return your orders. This point can be changed for each order.

Hand delivery. If you activate this option, you authorize your renters to collect and return the products directly from you, without using a carrier. This removes shipping costs for both parties. You can specify practical arrangements (meeting place, hours, etc.) in your shop description. Unless otherwise stated, it is the renter's responsibility to travel to you.

2.4 Inventory

Two sections allow you to manage the products you wish to offer for rental: one for official sets , the other for other product types (MOC, bulk, etc.).

2.4.1 Sets

This section allows you to manage the sets you wish to propose for rental.

The top table lists the sets already proposed. For each set, the pencil icon allows you to change its price per month, the deposit required, its availability, fee for bulk return, and to add any comments (on its condition, for example). It also lets you let LocaBriques modify the deposit amount according to changes in the product's selling price. Product availability is managed automatically (when you accept an order, the product becomes "unavailable", until the order is completed), but you can also manage it manually if required (an unavailable product is always visible to users, but cannot be ordered). You can also change the weight of the set if the default weight doesn't seem right to you (shipping price, including leaflets if you plan to send them).

The trash can icon allows you to remove the set from your inventory (which is not possible if it is linked to a pending order).

The same window lets you add up to six photos of your own copy. This is the ideal place to show how you sorted the pieces, how you store them, or the real condition of the box and of the instructions. They are displayed next to your offer on the set page, on top of the catalogue pictures: they reassure the renter, and set you apart from the other shops proposing the same set. They are only offered when editing a set, not when adding one, to avoid any confusion with the catalogue pictures, which are shared by the whole website.

When the set is registered, the site proposes a default rent and deposit. The default deposit corresponds to the public sale price of the set (new on the official website, or average used price on bricklink.com if no longer on sale). The proposed rent corresponds to 17.5% of the sale price (15% if the set is sold for 500€ or more). You are free to change the deposit or rent.

As the market evolves over time, we will automatically notify you when the selling price of one of your sets changes by more than 10€. Thus, you'll be able to adjust your rents or deposits accordingly. You can also ask us to automatically adjust your deposit accordingly. Please note that we cannot guarantee that the deposit will enable you to buy back a set that has not been returned by the renter.

The bottom form allows you to add a new set to your inventory. To do this :

  • Use the drop-down menu to find the set you want to add. This menu searches through the sets we already know. If you can't find your set, a link just below the drop-down menu opens a search page that will try to find the necessary information on several different sites. If it works, you'll see a message telling you that the set is available in the initial drop-down menu. If it doesn't, we'll be informed automatically and will add the set manually.
  • Set the rent and deposit (or keep the values we suggest).
  • If you allow bulk return, set the corresponding fee. By default, we propose to set it at 1% of the number of parts in the set.
  • Specify the weight of the set. This is the shipping weight, so if you plan to rent the manuals, you'll need to include them. By default, we supply the weight found on brickset, but if you measure a different weight, you're free to change it. The "Reset" button allows you to return to the "official" weight.
  • Specify whether you want the deposit to be automatically adjusted to reflect changes in the market price of the set.
  • Specify if the set is immediately avalaible for rental
  • Specify how the parts in this set are sorted: by color, by bag numbers following building instructions, or other (in which case, please cd specify in the comments).
  • Add an optional comment only you can see
  • Click on "Save", and the set immediately appears in your inventory and our catalogs.

If you add a set that is not offered in any other store, then its addition will be announced in an e-mail, sent around 8pm (Paris winter time) to all users who have the "Be alerted to the arrival of new products" option activated.

2.4.2 MOCs, bulk parts, etc.

LocaBriques also lets you rent bulk parts (provided they are LEGO brand parts), MOCs (provided you are the original creator), or any LEGO® universe related products.

The top table lists the products already proposed. For each product, the pencil icon allows you to change its information: name, description, rental price, deposit amount, weight, images and availability.

Product availability is managed automatically (when you accept an order, the product becomes "unavailable", until the order is completed), but you can also manage it manually if required (an unavailable product is always visible to users, but cannot be ordered).

It is possible to translate your product name. To do so, simply change your navigation language then modify the title. This change will only apply to the current language. You can then switch back to your preferred language.

The trash can icon allows you to remove the set from your inventory (which is not possible if it is linked to a pending order).

The bottom form lets you add a new product to your inventory, simply by filling different fields. Images can only be added after the product is registered, as described above.

2.5 Coupons

You can generate discount coupons that can be used by users at checkout, offering them a discount on the order amount. Only one coupon can be applied per order.

A coupon consists of :

  • A code, which is the text to be used by users to activate them
  • A discount amount, which can be expressed in euros, or as a percentage (in this case, the discount is calculated on the basis of the product rent + cost of options).
  • An expiry date, after which the coupon is no longer valid. If you do not specify a date, the coupon will be valid indefinitely.
  • A maximum number of uses, after which the coupon is no longer valid. If you do not specify a limit, the coupon will be valid for an unlimited number of uses.
  • Possibly a product to which it is restricted: if specified, the coupon can only be used on a cart containing the product concerned. Please note that the discount will still apply to the entire cart (products and options).
  • The minimum rental period for which the coupon is valid (for example, if the minimum rental period is 3 months, the coupon will not be valid for a one-month rental).
  • Possibly a comment ventuellement d'un commentaire qui vous permet de mieux suivre l'origine ou la raison de chaque coupon
  • A “visible” parameter: if yes, the coupon will be displayed publicly on the site (on your shop page, in product availability tables, in shopping carts).

By combining these elements, you can generate coupons for a variety of purposes: negotiating the price of an order with a renter, a promotional campaign, building customer loyalty, a free month for bigger sets, and so on.

The upper table lists existing coupons: code, discount, number of uses and any limit, validity date, restrictions, visibility. Coupons that are no longer valid appear crossed out. The trash can icon allows you to delete a coupon.

The lower form enables you to declare a new coupon, by providing the information specified above.

2.6 Bookings

You can set up waiting lists for your most popular sets. The principle is as follows:

  • You add the relevant product, the user, and a validity period (7 days by default) to your queue. Their priority will be automatically calculated to follow on from the others;
  • When the product becomes available again (order completion or manual update), the user with the lowest-priority booking is notified by e-mail. They then have the validity period to order the set.
  • After this deadline, their booking is cancelled, all priorities are decremented, and the next user in the queue is notified in turn. If the queue is empty, the product is made available again.
  • Recording an order decrements all priorities so the queue moves forward.

Adding an entry to the waiting list is done manually, after an exchange with the requesting user. You are free to refuse. You can also freely cancel a pending booking (the user will then be notified by e-mail).

2.7 Orders

This section lists the orders placed in your store. Current orders are displayed, while archived orders are hidden by default, and can be viewed by clicking on the "See my archived orders" button. You can also find your store's orders in the "My orders" section of the "My account" page ("In my store" section), or via the "My current orders" button when you click on your username in the site's top banner.

These pages summarize important information about each order (customer, products, amount, status), and a "View" link gives you access to detailed follow-up of each order.

2.8 Customer reviews

This section lists reviews left by users about your store. A review is requested from the renter at the end of each order. This reputation system helps guide our users and ensures their honesty.

As long as your store has received no reviews and has fewer than 3 completed orders, a ✦ New shop badge is displayed instead of stars on the shop list, the map, and product pages. It disappears automatically as soon as the first review is received.

2.9 Shop visibility

To help new shops get started, LocaBriques features a recently opened shop every week on the shops page — this is the Shop spotlight of the week.

The spotlight is entirely automatic: no action is required on your part. The featured shop is randomly selected from eligible shops — shops opened less than 6 months ago, with at least 3 products listed, and with few completed orders so far. The same shop cannot be featured more than once every 3 months.

The spotlight is not displayed when a visitor performs a search or applies a sort, so as not to interfere with results.

2.10 Getting your first order

The first order is often the hardest to get: on LocaBriques, renters rely heavily on reviews when choosing a shop — and without orders, there are no reviews. This cycle is not insurmountable, and several mechanisms are in place to help you.

A launch coupon. From the "Coupons" section of your shop (see section 2.5), you can create a publicly visible discount coupon. It will then appear automatically on the site's current offers page. A coupon worth a few euros, valid for a few weeks, can be enough to overcome the last hesitation of a renter discovering your shop for the first time.

Calibrate your catalogue. The statistics page (accessible from your username menu) lists the most frequent searches, popular themes and most-viewed sets on the site. If you have several sets to add, start with those that stand out in these trends.

Hand delivery. Enabling this option removes shipping costs for the renter — often a decisive factor for a first order, especially for smaller sets.

Your early pricing as an investment. A first review is worth far more than the profit from a first order. If your prices seem slightly high for a shop with no track record, don't hesitate to adjust them temporarily — not to undervalue yourself, but to remove the last barrier for a renter discovering you.

Spread the word. Share your shop URL with friends and family, in your LEGO fan groups, on your social media. The LocaBriques community is national, but your first renter may well be someone you already know.

"New shop" coupons from renters. LocaBriques members who accumulate XP points can convert some of them into 3 € discount coupons, redeemable only in shops with few orders or few reviews — shops just like yours when you're starting out. This mechanism was put in place to direct active members towards small shops getting off the ground. Your shop will benefit automatically for as long as it remains in this category.

The spotlight. As described in section 2.9, your shop can be automatically featured on the shops page during its first six months, with no action required on your part.

3. Order follow-up

One of our users has just placed an order in your store? This part of the guide explains the different steps involved in placing an order, and the actions that are required. When an action on your part is required, a notification will be sent to you on the website (the list icon in the top banner displays the number of tasks to be processed and allows you to access them). You can also find them under "My tasks" on the "My account" page). If you have enabled the corresponding option, an e-mail will also be sent to you to inform you

There are three ways to find orders in your store:

  • Via the "My current orders" link when you click on your username in the top banner of the site
  • Via "My orders" on the "My account" page, "In my shop" section
  • Via the "Orders" section on your shop management page (see above)

These pages summarize important information about each order (renter, products, amount, status), and a "View" link gives you access to the detailed follow-up of each order.

E-mails sent to you in connection with your orders also contain a link to the follow-up page.

Most steps in an order are completed automatically, depending on the renter's or owner's actions. However, the follow-up page features a "Change status" button which lets you change the status at any time, or manually trigger certain actions (within the limits of the choices available according to the current status), including reporting an error at any time.

3.1 Waiting for approval

When a user places an order in your shope, the first step is to accept or reject it. The order follow-up page gives you all the details (products, duration, renter, options, possible coupon, commission amount, etc.) required for this decision, which you are free to make. If you reject the order, we simply ask you to explain the reasons to the renter.

At this step, you can also decide to take out carrier insurance, offering a lump-sum compensation in the event of loss of the parcel by the carrier. 6 levels are available, each with a different cost and coverage. If you take out insurance, we will apply it to both outbound and return shipments of your products, and the amount will be automatically deducted from your profits. When you select insurance, the site displays the remaining income.

Before validating or refusing the order, you can also make adjustments to certain elements:

  • Discount coupon: you can apply or remove a coupon from your shop;
  • Deposit amount: you can change the initially proposed amount (or set it to 0 to waive the deposit entirely);
  • Bulk return fee: if the renter chose this option, you can adjust the corresponding amount.

These adjustments can be saved independently of the validation, using the "Save adjustments without validating yet" button. They are visible to the renter on the order tracking page and are included in the validation notification. If you modify one or more elements, you must include an explanatory message to the renter.

If you accept the order, you will be redirected to the page for signing the corresponding rental contract.

3.2 Contract signature

Once the order has been validated, we automatically generate a rental contract to provide a legal framework. This contract must be signed online by both owner and renter. You will be automatically redirected to this page when you accept the order (this saves time), but you can also return to it later: the notification you receive and the order follow-up page contain the link you need to follow to complete the signature.

We use a default contract template (you can find it by clicking on the "Blank contract" link in the bottom banner of the site). However, if the content of the contract is not adapted to your order, please do not hesitate to contact us so that we can adapt it to your needs.

Once the contract has been signed by both parties, it can be accessed in PDF format on the order follow-up page, which then advances to the payment step.

3.3 Payment

Once the contract has been signed, the renter pays the amount of the order. The money is kept in a dedicated LocaBriques account for the 15 days corresponding to the legal retraction period allowed to the renter, and until he receives the products and confirms that they correspond to the order.

In most cases, the order must be paid for by the renter, and this step requires no action on your part. However, with the combination of shipping costs insurance you choose, and the commission we charge, it's possible that an order will require payment on your part (but you'll know right from the validation step). In this case, a "Pay" link is available on the order follow-up page. It will redirect you to the Stripe website so that you can pay for your order, by credit card. This process is entirely secure, and LocaBriques never has access to your credit card details.

3.4 Deposit

A deposit is required for each order. It will be used in two cases only:

  • If the products are not returned at the end of the rental period: you have the right to claim a deduction of 5% of the order per day of delay (unforeseen circumstances may arise, so please be sympathetic and see if the situation can be amicably resolved), up to 100% if the sets are never returned.
  • If he/she returns an incomplete product, and you do not reach an agreement with him/her on compensation (see compensation step below)

This step does not require any action on your part, but once it has been validated, you can be sure that the renter has completed the necessary procedures with Swikly, the company responsible for managing the security deposit.

3.5 Order preparation

When an order enters the "Preparation" stage, this means that the renter has made payment, and that the deposit has been secured. You can then proceed with peace of mind to the preparation of the products.

LocaBriques provides for sets to be sent without boxes or instructions: these are both fragile items, and offer no real added value when renting (instructions can easily be found online). You can still add them to your package, but beware: there's no coverage in the event of damage or theft!

The quality of service required by LocaBriques requires that the preparation of each product go through at least the following three stages (you are free to set up additional processes):

  • Verification that the product is complete and in good condition (unless otherwise stated in a comment in your inventory). You can use our counting tool to do this. The rebrickable.com inventories are used as a reference, unless an error is reported.
  • Part sorting into different containers (e.g. plastic or paper bags), according to the sorting method you stated on the set's page: by colour, by numbered bag corresponding to the assembly instructions (as for a new product), or any other method you have described in the comment. Sets of less than 150 pieces do not need to be sorted.
  • If the order is made up of several products, the parts for each product must be in different containers.

Once the products have been prepared, we recommend that you take a photo of them, which can be used in the event of a conflict with the renter.

3.6 Delivery

3.6.1 Carrier delivery

The products must then be placed in a shipping box. Each carrier has its own size and weight restrictions — these are shown on the order tracking page when you generate the shipping label.

If you can't fit the products within the allowed volume, contact us and we'll find a solution!

Once the products have been packed and placed in a shipping box, you can generate the shipping label via the order follow-up page (by clicking on the " Change status " button). The label can then be downloaded in PDF format, and all you have to do is print it out, stick it on the shipping box and drop off the parcel at any drop-off point. As soon as it has been taken over, the order will automatically change to "Delivery" step. You can also update it manually. On the order follow-up page, you'll find the delivery status, a detailed history and a tracking link.

Please note that you have 5 days after the label has been generated to drop off the parcel at a drop-off point point. After this period, you will need to contact us so that we can cancel the label (otherwise it will be charged for nothing).

Once the parcel has arrived at the pick-up point chosen by the renter, the carrier will inform the renter of its availability. Once the parcel has been picked up, we start the rental period and calculate its end date.

3.6.2 Hand-delivery

In the case of an order with the " Hand delivery " option, you must contact the renter when the products are ready, and propose a time slot for him to collect them from your home.

By default, it's up to the renter to collect the products and return them at the end of the rental period.

You can, however, propose special delivery arrangements via your shop description (e.g. offer to deliver the products yourself in your town). In this case, you must propose to the renter an organization for the delivery consistent with these arrangements.

Once the parcel has been handed over, you need to change the order to "delivery", and the renter can then confirm that he/she has picked it up. We then start the rental period and calculate the end date.

3.7 Rental

Three days after recovery of the package by the renter, and after expiry of the legal period of withdrawal, we will proceed to the transfer of the profits of the order to your bank account. Transfer will come from Stripe.

The renter will be notified 7 days before the end of the rental period, and then the day before, and will then have to drop off the products at a relay point, at the latest on the day the order ends (the pick-up date by the carrier's tracking will serve as proof).

After this date, you are entitled to claim compensation for late return, amounting to 5% of the deposit for each day of delay. That said, as the carrier's handling of your order may be beyond the renter's control (relay point closed on Sundays, or which does not scan products on the same day), we are counting on your kindness to wait 1 or 2 days before requesting compensation. Similarly, as no-one is immune to unforeseen circumstances, please be understanding if the renter contacts you to justify an acceptable delay. On the other hand, if the renter seems to be acting in bad faith, don't hesitate to contact us.

In the case of a hand-delivered order, the renter must contact you to organize the return of the products. As this arrangement is much more dependent on the availability of both parties, we are not able to trigger compensation for late delivery with the same degree of precision as in the case of delivery. It's only by studying the exchanges you'll have with the hirer that we'll be able to establish the responsibility of each party.

3.8 Return delivery

3.8.1 Return delivery

When the parcel is ready to be sent back to you, the renter hands it over to the carrier's network. The order then moves on to the "Return delivery" step, and you are informed by the carrier that your parcel has been taken in charge. On the order follow-up page, you'll find the delivery status, a detailed history and a tracking link.

Once the parcel has arrived at the relay point you have chosen, the carrier will inform you of its availability.

If the parcel is damaged, it is your responsibility to refuse it in order to benefit from the carrier guarantee. You must inform us within 48 hours.

3.8.2 Hand delivery

In the case of a hand-delivered order, the principles of initial delivery also apply to return: the renter contacts you, and you must offer him/her a return procedure that is consistent with what your shop proposes. By default, it is up to the renter to return the products to you.

Once the products have been handed over to you, the renter will pass the order on to the "return delivery" step, and you can then declare that you have collected it.

3.9 Return control

On receipt of the products, it is your responsibility to check that they are complete and in the same condition as when you sent them. To this end, we have put our counting tool at your disposal.

Unless the order includes the "bulk return" option, product parts must be separated according to the sorting method stated for each product. For sets of less than 150 pieces, sorting is not necessary (there's no real point). For colors that are not widely represented, it is possible to group some of them together in the same bag. If the "Bulk return" option has not been selected, and the products are not sorted according to the stated sorting method, you are entitled to claim compensation, which may amount in euros to 2% of the number of pieces of the rented products.

If you're happy with the state of the products, you can proceed to "Finished" step . If not, there are 3 possibilities:

  • You "pass the sponge" and take care of refurbishment (for example, if a part you have in stock is missing).
  • You discuss the matter with the renter and agree on a compensation amount. Once you have reached an agreement, you move the order to the "Compensation" step detailed below, and settle the situation between you and the renter.
  • You can't agree with the renter on the amount of compensation. In this case, we take care of the problem: we buy the parts ourselves and send them to you. The cost of purchase and delivery is then deducted from the renter's deposit, as well as the cost of collection.

Maximum deadline: you have 90 days from receipt of the products to complete this inspection. After this deadline, the order is automatically closed and the renter's deposit released. You will be reminded by e-mail 15 days before, then 2 days before the deadline expires. If you encounter a problem that requires more time, set the order to "Problem" status before the deadline.

3.10 Finished

Once the order is complete, you'll receive a notification inviting you to leave a review about the renter (rating from 1 to 5, plus an optional written comment). This review, which will be visible on the renter's page (accessible to all registered users), is very useful for other website owners with whom this user may wish to place orders. Try to do this systematically :)

3.11 Problem

At any time, if you encounter a problem that cannot be dealt with directly with the renter, you have the possibility of changing the order status to "Problem" ("Change status" button on the follow-up page), detailing as much as possible the problem encountered. We then take over to resolve the situation.

When an order is in error, only LocaBriques administrators can change its status to put it back in the "normal" circuit.

3.12 Cancellation

As the owner, you can freely cancel an order until the contract has been signed. After that, you can cancel it if the renter has not taken any action for 14 days.

The renter, on the other hand, can cancel an order up to 15 days after signing the contract (legal retraction period), which we extend if necessary to 3 days after receiving the products.

If the renter cancels his order after you have sent the products, he is obliged to return them to you as soon as possible. You will then proceed to check them in the same way as an order at the "Return control" stage.

3.13 Compensation

If, during the return inspection, you discover a defect that you feel needs to be rectified (e.g. missing or damaged parts that need to be repurchased), you should start by proposing a compensation amount to the hirer. If he accepts, or if you come to an agreement after negotiations, you can place the order at the "Compensation" stage via the " Change status" button on the tracking page, specifying the agreed amount. The renter will then make payment into our account, and we will transfer the funds to you as soon as possible.

Once payment has been made, the order will be marked as " Finished ".

Note: in the case of compensation, we will add to the amount agreed between you the amount of the costs (1.5% of the sum + 0.25 €).

3.14 Extension

Your renter may ask you to extend a current order, by proposing a new end-of-rental date. You are free to accept or refuse. If you accept, you must offer the renter an additional amount for the extension (which may be 0 if you wish to offer it). Once the date and amount have been agreed, simply go to the order tracking page, click on the status change button ("Extend / Report a problem"), and provide these two pieces of information.

The order then switches to " Extending " status, and the renter is invited to make the agreed payment, as well as secure a new deposit to cover the new rental period. Once these two steps have been completed, we will update the rental end date, and return the order to "In progress" status.

The contract initially signed remains valid throughout the rental period. The LocaBriques team is responsible for ensuring that it is respected.

4. Statistics page

The page "Statistics" page, accessible from the menu below your username, gathers several data points about our users' search and rental habits:

  • Back-in-stock alerts: sets for which users are waiting to be notified of availability;
  • Frequent searches: the most searched terms by users;
  • Most searched themes: the most popular LEGO themes;
  • Most viewed sets: the most visited product pages, over all time and over the last 6 months;
  • Most added to cart: the sets most often added to carts, over all time and over the last 6 months;
  • Most rented sets: the sets that generated the most orders, over all time and over the last 6 months;
  • Most wishlisted sets: the sets most frequently added to users' wishlists.

This information can help you orient your inventory or pricing.

4.1 Contacting a user via alerts

If a user has registered a back-in-stock alert for a set and has allowed contact, you can send them a message directly from the Statistics page by clicking their row in the table. They will receive your message by email and can reply to you; your email address is not shared with them unless they reply, in which case the rest of the exchange takes place directly by email. You can only send one message per user through this feature.

Rows displayed in blue indicate users you can contact. Rows for which you have already sent a message are marked with a green checkmark.

Closing in case of inactivity

In order to offer a quality service to our users, we regularly check that you are still able to accept orders. This prevents orders from being placed in a store where the owner is no longer available.

You'll receive an automatic e-mail if you haven't logged in to your profile in 4 or 5 weeks. This message will simply invite you to reconnect to your account so that we know you're still available.

Without a new connection after 6 weeks, your store will be marked as "temporarily closed". Your store will remain visible, as will its inventory, but users will no longer be able to place orders there.

If your store is automatically closed for this reason, simply reopen it via the "Options" section of the shop management page.

A store that has been closed for 6 months will be automatically deactivated: it will no longer appear on the site, and the products in its inventory will no longer be visible to visitors. It will not be deleted, however, and can be reopened via its management page, in the "Options" section.

Definitive closure

You can freely decide to close your store on LocaBriques, via the "Close" heading on your store's configuration page.

Closing, however, requires all orders in your store to be completed or cancelled.

This closure will result in the deletion of all data linked to your store (inventory, coupons, information) and should be considered definitive.