This guide aims to provide you with all the information you need as a shop owner on our website : creation and management of your store, order follow-up, etc. The information contained on this page does not override our Terms and Conditions of Rental or our Terms and Conditions of Use(but unless we're mistaken, there are no contradictions!).
Would you like to take the plunge and offer some of your sets for rental? LocaBriques is for you :)
All our users have the opportunity to propose their sets, and this starts with the creation of a store, a space in which you can list the products you propose.
The creation of a store is triggered via the "My store" section of the "My account" page. To begin with, we check that your user profile is complete (first and last name, telephone number and address phone number, address and date of birth are not mandatory for registration, but must be completed before creating a store) and that you are of legal age (as a reminder, our CGU prohibit providing a false date of birth). If everything is in order, you'll see an "Open my store" button.
You will then be redirected to a form that will allow you to declare your store. To do this, we ask you to provide:
Once the form is complete, if all the information is correct, the store will be created and opened. That's all there is to it!
Note: if the store is opened as part of a professional activity, it is necessary to specify this in the description and include your professional identification number (SIRET in France).
Once you've opened a store, you can access its configuration panel by clicking on the "My store" link which appears when you click on your user name in the top banner of the site, or via the "My store" section of the "My account" page.
This area is divided into various sections, as detailed below.
Here you can modify all the information you provided when creating your store.
This section allows you to activate or deactivate certain options at any time.
"Shop open?": This option is to be modified when you wish to temporarily close your shop (absence, vacation, no time to manage orders, etc.). When the shop is closed, it will still be visible on the site, as will the sets, but users will no longer be able to order your products. On the other hand, open orders should continue to be honored. So remember to close your shop at the right time.
"Receive an SMS when a new order is registered?": If you activate this option, you will receive an SMS when a renter registers a new order in your shop. The SMS will be sent free of charge to the number specified in your profile. We activate this option by default, in order to make orders more fluid, but you can deactivate it without any problem.
"Allow bulk returns?": If this option is activated, you authorize your renters to return products without disassembling them completely and without sorting the parts by color. Users can choose whether or not to use this option when validating their cart. If he chooses it, they will pay a surcharge that you define for each set. By default, we set it at 1% of the total number of pieces in the order.
"Offer bulk return for free?" : if this option is activated, you authorize your renters to return the products without completely dismantling them and without sorting the parts by color, and at no extra charge. The price of the "bulk return" option for each of your sets will be changed to 0€. When you deactivate this option, the price of the "bulk return" option for each of your sets will be changed to its default value (1% of the number of parts in the set).
"Allow hand delivery?": if this option is activated, you authorize your renters to collect and return products directly to your premises. In your shop's description, you can propose other arrangements (deliver by yourself in your town, setting up appointments at a particular point...). Unless special arrangements are specified in your shop's description, it's up to the renter to pick up the products and return them. If a renter chooses this option for an order, neither you nor the renter will pay any shipping charges for the order.
"Set a minimum income threshold?": This option lets you set an income threshold below which orders cannot be placed by your customers. To do this, activate the option, choose your threshold, and click on the "Save" button.
Two sections allow you to manage the products you wish to offer for rental: one for official sets , the other for other product types (MOC, bulk, etc.).
This section allows you to manage the sets you wish to propose for rental.
The top table lists the sets already proposed. For each set, the pencil icon allows you to change its price per month, the deposit required, its availability, fee for bulk return, and to add any comments (on its condition, for example). It also lets you let LocaBriques modify the deposit amount according to changes in the product's selling price. Product availability is managed automatically (when you accept an order, the product becomes "unavailable", until the order is completed), but you can also manage it manually if required (an unavailable product is always visible to users, but cannot be ordered). You can also change the weight of the set if the default weight doesn't seem right to you (shipping price, including leaflets if you plan to send them).
The trash can icon allows you to remove the set from your inventory (which is not possible if it is linked to a pending order).
When the set is registered, the site proposes a default rent and deposit. The default deposit corresponds to the public sale price of the set (new on the official website, or average used price on bricklink.com if no longer on sale). The proposed rent corresponds to 17.5% of the sale price (15% if the set is sold for 500€ or more). You are free to change the deposit or rent.
As the market evolves over time, we will automatically notify you when the selling price of one of your sets changes by more than 10€. Thus, you'll be able to adjust your rents or deposits accordingly. You can also ask us to automatically adjust your deposit accordingly. Please note that we cannot guarantee that the deposit will enable you to buy back a set that has not been returned by the renter.
The bottom form allows you to add a new set to your inventory. To do this :
If you add a set that is not offered in any other store, then its addition will be announced in an e-mail, sent around 8pm (Paris winter time) to all users who have the "Be alerted to the arrival of new products" option activated.
LocaBriques also lets you rent bulk parts (provided they are LEGO brand parts), MOCs (provided you are the original creator), or any LEGO® universe related products.
The top table lists the products already proposed. For each product, the pencil icon allows you to change its information: name, description, rental price, deposit amount, weight, images and availability.
Product availability is managed automatically (when you accept an order, the product becomes "unavailable", until the order is completed), but you can also manage it manually if required (an unavailable product is always visible to users, but cannot be ordered).
It is possible to translate your product name. To do so, simply change your navigation language then modify the title. This change will only apply to the current language. You can then switch back to your preferred language.
The trash can icon allows you to remove the set from your inventory (which is not possible if it is linked to a pending order).
The bottom form lets you add a new product to your inventory, simply by filling different fields. Images can only be added after the product is registered, as described above.
You can generate discount coupons that can be used by users at checkout, offering them a discount on the order amount. Only one coupon can be applied per order.
A coupon consists of :
By combining these elements, you can generate coupons for a variety of purposes: negotiating the price of an order with a renter, a promotional campaign, building customer loyalty, a free month for bigger sets, and so on.
The upper table lists existing coupons: code, discount, number of uses and any limit, validity date, restrictions, visibility. Coupons that are no longer valid appear crossed out. The trash can icon allows you to delete a coupon.
The lower form enables you to declare a new coupon, by providing the information specified above.
This section lists the orders placed in your store. Current orders are displayed, while archived orders are hidden by default, and can be viewed by clicking on the "See my archived orders" button. You can also find your store's orders in the "My orders" section of the "My account" page ("In my store" section), or via the "My current orders" button when you click on your username in the site's top banner.
These pages summarize important information about each order (customer, products, amount, status), and a "View" link gives you access to detailed follow-up of each order.
This section lists reviews left by users about your store. A review is requested from the renter at the end of each order. This reputation system helps guide our users and ensures their honesty.
One of our users has just placed an order in your store? This part of the guide explains the different steps involved in placing an order, and the actions that are required. When an action on your part is required, a notification will be sent to you on the website (the list icon in the top banner displays the number of tasks to be processed and allows you to access them). You can also find them under "My tasks" on the "My account" page). If you have enabled the corresponding option, an e-mail will also be sent to you to inform you
There are three ways to find orders in your store:
These pages summarize important information about each order (renter, products, amount, status), and a "View" link gives you access to the detailed follow-up of each order.
E-mails sent to you in connection with your orders also contain a link to the follow-up page.
Most steps in an order are completed automatically, depending on the renter's or owner's actions. However, the follow-up page features a "Change status" button which lets you change the status at any time, or manually trigger certain actions (within the limits of the choices available according to the current status), including reporting an error at any time.
When a user places an order in your shope, the first step is to accept or reject it. The order follow-up page gives you all the details (products, duration, renter, options, possible coupon, commission amount, etc.) required for this decision, which you are free to make. If you reject the order, we simply ask you to explain the reasons to the renter.
At this step, you can also decide to take out MondialRelay insurance, offering a lump-sum compensation in the event of loss of the parcel by the carrier. 6 levels are available, each with a different cost and coverage. If you take out insurance, we will apply it to both outbound and return shipments of your products, and the amount will be automatically deducted from your profits. When you select insurance, the site displays the remaining income.
If you accept the order, you will be redirected to the page for signing the corresponding rental contract.
Once the order has been validated, we automatically generate a rental contract to provide a legal framework. This contract must be signed online by both owner and renter. You will be automatically redirected to this page when you accept the order (this saves time), but you can also return to it later: the notification you receive and the order follow-up page contain the link you need to follow to complete the signature.
We use a default contract template (you can find it by clicking on the "Blank contract" link in the bottom banner of the site). However, if the content of the contract is not adapted to your order, please do not hesitate to contact us so that we can adapt it to your needs.
Once the contract has been signed by both parties, it can be accessed in PDF format on the order follow-up page, which then advances to the payment step.
Once the contract has been signed, the renter pays the amount of the order. The money is kept in a dedicated LocaBriques account for the 15 days corresponding to the legal retraction period allowed to the renter, and until he receives the products and confirms that they correspond to the order.
In most cases, the order must be paid for by the renter, and this step requires no action on your part. However, with the combination of shipping costs insurance you choose, and the commission we charge, it's possible that an order will require payment on your part (but you'll know right from the validation step). In this case, a "Pay" link is available on the order follow-up page. It will redirect you to the Stripe website so that you can pay for your order, by credit card. This process is entirely secure, and LocaBriques never has access to your credit card details.
A deposit is required for each order. It will be used in two cases only:
This step does not require any action on your part, but once it has been validated, you can be sure that the amount of the deposit can be debited from the renter, without any possible opposition on their part.
When an order enters the "Preparation" stage, this means that the renter has made payment, and that the deposit has been secured. You can then proceed with peace of mind to the preparation of the products.
LocaBriques provides for sets to be sent without boxes or instructions: these are both fragile items, and offer no real added value when renting (instructions can easily be found online). You can still add them to your package, but beware: there's no coverage in the event of damage or theft!
The quality of service required by LocaBriques requires that the preparation of each product go through at least the following three stages (you are free to set up additional processes):
Once the products have been prepared, we recommend that you take a photo of them, which can be used in the event of a conflict with the renter.
The products must then be placed in a shipping box. MondialRelay imposes limitations on parcel dimensions:
Attention : For shipments using a Locker instead of a shop, parcel must weigh less than 25kgs, with a maximum development of 64 x 41 x 38 cm.
If you can't fit the products into this volume, contact us and we'll find a solution!
Once the products have been packed and placed in a shipping box, you can generate the MondialRelay label via the order follow-up page (by clicking on the " Change status " button). The label can then be downloaded in PDF format, and all you have to do is print it out, stick it on the shipping box and drop off the parcel at any MondialRelay point. As soon as it has been taken over, the order will automatically change to "Delivery" step. You can also update it manually. On the order follow-up page, you'll find the delivery status, a detailed history and a tracking link.
Please note that you have 5 days after the label has been generated to drop off the parcel at a MondialRelay point. After this period, you will need to contact us so that we can cancel the label (otherwise it will be charged for nothing).
Once the parcel has arrived at the pick-up point chosen by the renter, Mondial Relay will inform the renter of its availability. Once the parcel has been picked up, we start the rental period and calculate its end date.
In the case of an order with the " Hand delivery " option, you must contact the renter when the products are ready, and propose a time slot for him to collect them from your home.
By default, it's up to the renter to collect the products and return them at the end of the rental period.
You can, however, propose special delivery arrangements via your shop description (e.g. offer to deliver the products yourself in your town). In this case, you must propose to the renter an organization for the delivery consistent with these arrangements.
Once the parcel has been handed over, you need to change the order to "delivery", and the renter can then confirm that he/she has picked it up. We then start the rental period and calculate the end date.
Three days after recovery of the package by the renter, and after expiry of the legal period of withdrawal, we will proceed to the transfer of the profits of the order to your bank account.
The renter will be notified 7 days before the end of the rental period, and then the day before, and will then have to drop off the products at a relay point, at the latest on the day the order ends (the pick-up date by Mondial Relay will serve as proof).
After this date, you are entitled to claim compensation for late return, amounting to 5% of the deposit for each day of delay. That said, as MondialRelay's handling of your order may be beyond the renter's control (relay point closed on Sundays, or which does not scan products on the same day), we are counting on your kindness to wait 1 or 2 days before requesting compensation. Similarly, as no-one is immune to unforeseen circumstances, please be understanding if the renter contacts you to justify an acceptable delay. On the other hand, if the renter seems to be acting in bad faith, don't hesitate to contact us.
In the case of a hand-delivered order, the renter must contact you to organize the return of the products. As this arrangement is much more dependent on the availability of both parties, we are not able to trigger compensation for late delivery with the same degree of precision as in the case of delivery. It's only by studying the exchanges you'll have with the hirer that we'll be able to establish the responsibility of each party.
When the parcel is ready to be sent back to you, the renter hands it over to the Mondial Relay network. The order then moves on to the "Return delivery" step, and you are informed by Mondial Relay that your parcel has been taken in charge. On the order follow-up page, you'll find the delivery status, a detailed history and a tracking link.
Once the parcel has arrived at the relay point you have chosen, Mondial Relay will inform you of its availability.
If the parcel is damaged, it is your responsibility to refuse it in order to benefit from the MondialRelay guarantee. You must inform us within 48 hours.
In the case of a hand-delivered order, the principles of initial delivery also apply to return: the renter contacts you, and you must offer him/her a return procedure that is consistent with what your shop proposes. By default, it is up to the renter to return the products to you.
Once the products have been handed over to you, the renter will pass the order on to the "return delivery" step, and you can then declare that you have collected it.
On receipt of the products, it is your responsibility to check that they are complete and in the same condition as when you sent them. To this end, we have put our counting tool at your disposal.
Unless the order includes the "bulk return" option, product parts must be separated by color. For sets of less than 150 pieces, sorting is not necessary (there's no real point). For colors that are not widely represented, it is possible to group some of them together in the same bag. If the "Bulk return" option has not been selected, and the products are not properly sorted, you are entitled to claim compensation, which may amount in euros to 2% of the number of pieces of the rented products.
If you're happy with the state of the products, you can proceed to "Finished" step . If not, there are 3 possibilities:
Once the order is complete, you'll receive a notification inviting you to leave a review about the renter (rating from 1 to 5, plus an optional written comment). This review, which will be visible on the renter's page (accessible to all registered users), is very useful for other website owners with whom this user may wish to place orders. Try to do this systematically :)
At any time, if you encounter a problem that cannot be dealt with directly with the renter, you have the possibility of changing the order status to "Problem" ("Change status" button on the follow-up page), detailing as much as possible the problem encountered. We then take over to resolve the situation.
When an order is in error, only LocaBriques administrators can change its status to put it back in the "normal" circuit.
As the owner, you can cancel an order until the contract has been signed.
The renter, on the other hand, can cancel an order up to 15 days after signing the contract (legal retraction period), which we extend if necessary to 3 days after receiving the products.
If the renter cancels his order after you have sent the products, he is obliged to return them to you as soon as possible. You will then proceed to check them in the same way as an order at the "Return control" stage.
If, during the return inspection, you discover a defect that you feel needs to be rectified (e.g. missing or damaged parts that need to be repurchased), you should start by proposing a compensation amount to the hirer. If he accepts, or if you come to an agreement after negotiations, you can place the order at the "Compensation" stage via the " Change status" button on the tracking page, specifying the agreed amount. The renter will then make payment into our account, and we will transfer the funds to you as soon as possible.
Once payment has been made, the order will be marked as " Finished ".
Note: in the case of compensation, we will add to the amount agreed between you the amount of the costs (1.5% of the sum + 0.25 €).
Your renter may ask you to extend a current order, by proposing a new end-of-rental date. You are free to accept or refuse. If you accept, you must offer the renter an additional amount for the extension (which may be 0 if you wish to offer it). Once the date and amount have been agreed, simply go to the order tracking page, click on the status change button ("Extend / Report a problem"), and provide these two pieces of information.
The order then switches to " Extending " status, and the renter is invited to make the agreed payment, as well as secure a new deposit to cover the new rental period. Once these two steps have been completed, we will update the rental end date, and return the order to "In progress" status.
The contract initially signed remains valid throughout the rental period. The LocaBriques team is responsible for ensuring that it is respected.
In order to offer a quality service to our users, we regularly check that you are still able to accept orders. This prevents orders from being placed in a store where the owner is no longer available.
You'll receive an automatic e-mail if you haven't logged in to your profile in 4 or 5 weeks. This message will simply invite you to reconnect to your account so that we know you're still available.
Without a new connection after 6 weeks, your store will be marked as "temporarily closed". Your store will remain visible, as will its inventory, but users will no longer be able to place orders there.
If your store is automatically closed for this reason, simply reopen it via the "Options" section of the shop management page.
A store that has been closed for 6 months will be automatically deactivated: it will no longer appear on the site, and the products in its inventory will no longer be visible to visitors. It will not be deleted, however, and can be reopened via its management page, in the "Options" section.
You can freely decide to close your store on LocaBriques, via the "Close" heading on your store's configuration page.
Closing, however, requires all orders in your store to be completed or cancelled.
This closure will result in the deletion of all data linked to your store (inventory, coupons, information) and should be considered definitive.